Frequently Asked Questions

Do you offer free shipping?

Yes, we offer free shipping on all orders. No hidden fees, no surprises at checkout — you'll see the full breakdown before you pay.

How long does shipping take?

Orders are typically processed within 3 business days after being placed. Once shipped, delivery usually takes 7–16 business days depending on your location.

How do I track my order?

Once your order is confirmed, you will receive an email with your order number. To track your order, visit the Track Your Order page on our website and enter your order number or email address.

How can I make sure it will fit me properly?

Each product page includes a detailed size chart to help you find your perfect fit. We always recommend comparing the chart to a similar item you already own.

Not sure which size is right for you? Use our free Fit Quiz — built specifically for each product — to get a personalized size recommendation in seconds. If you're still in between sizes, we generally recommend sizing up for the most comfortable fit. Our support team is also happy to help.

What is your return policy?

We accept returns within 14 days of receiving your order. Items must be unused and in their original condition. Please note that sale items, intimate wear, and items marked as final sale are not eligible for return. Return shipping costs are the responsibility of the customer.

To initiate a return, please contact our support team at support@theharringtonsisters.com before sending any items back.

How do I initiate a return or exchange?

Contact our customer support team at support@theharringtonsisters.com with your order number and reason for return. Our team will guide you through the next steps.

When will I receive my refund?

Once your return is received and inspected, refunds are typically processed within 7 business days to your original payment method.

My item arrived damaged or incorrect. What should I do?

We're sorry to hear that. Please contact us at support@theharringtonsisters.com within 14 days of receiving your order and include photos of the item. We'll make it right as quickly as possible.

Which payment methods do you accept?

We accept all major credit and debit cards including Visa, Mastercard, Maestro, and American Express, as well as Apple Pay and Google Pay.

Is my payment information secure?

Yes. All transactions are processed through secure, encrypted payment systems. We do not store your payment details.

I have an issue with my order. How can I contact you?

Our customer support team is available to help. Reach us at support@theharringtonsisters.com and we'll get back to you as soon as possible.